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March 16, 2004

More Flies With Sugar

Okay, so, yesterday afternoon I sent an email to Philosophy customer service in order to tell them about the lovely experience I had with Greg, their regional sales manager, on Saturday. I was professional, with just a hint of gush. I'd say the split was 90-10.

This morning I received a brief "thanks for telling us what a great job Greg is doing, I'm forwarding your email to upper management" response. And then right before lunch I got this email from the Director of Sales:

Dear Julie,

Thank you so much for the terrific compliment about Greg. Greg has been with philosophy for 3 years and has shown a passion for both his job and the philosophy products. I agree that he is friendly and personable - truly an asset to this company.

I am thrilled that you had a good experience with philosophy and that you enjoyed the Nordstrom Trend Show. It can be somewhat overwhelming at these events when there are so many choices to make and it certainly helps to have someone walk you through the options. The great awakening peel is a great way to get immediate results without irritation and requires a minimal time investment. I know you'll enjoy using it at home.

I greatly appreciate that you took the time to share your experience with us. I have sent your letter on to Cristina Carlino, the creator and CEO of philosophy so Greg can get the recognition he deserves.


Robin White
Director of Sales

That's a turnaround time of less than a day! I wish all companies were that responsive to their customers.

Posted by Highwaygirl on March 16, 2004 02:23 PM to the category Celebrity Crush

Damn, girl, workin' your angles. You go on ahead. You're just trying to avoid another phone call, aren't you?

Posted by: Tsy at March 17, 2004 03:36 AM
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