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January 03, 2005

Back to Hell

Reason #465 why the Internet is so very cool – You can post a song from a band you like, and a few days later the keyboard player from that band leaves you a comment.

I cannot imagine going back to a pre-Internet world, purely from an information standpoint. I've been completely spoiled by my ability to find information within seconds about whatever topic I'm interested in. I can't even fathom having to actually make a trek to a library (and even those are online now as well).

The flip side of this is that I assume that the information I want is out there. Usually it is, but when it isn't, I'm actually surprised.

Jake: he has arrived
Me: *genuflects to a higher god*
Jake: *cocks weapon*

My DVD player died on Saturday during the movie fest. I guess it didn't appreciate the dry humor of A Mighty Wind, because it gacked within 15 minutes of playing that disk. The display kept reading "H07" and refusing to read the disk. After doing a Google search (see? I'm totally dependent upon the Internet) I learned that the Panasonic RV-32K is apparently a piece of crap that is known for the "dreaded H07 error" - which means its spin motor has died.

According to the user reviews on CNET I should consider myself lucky to have gotten two years out of the thing. Or as "Yet Another H07 Victim" writes:

"Searching Google, it seems getting the H07 (It's dead, Jim!) error after a year in a half is doing pretty good!"

Fortunately I - for some unknown reason - bought the extended warranty when I bought the player from Circuit City on 12/30/02. Yep, it died nearly two years to the day after I bought it. So I took it to the store on Sunday and they're sending it out for "repair." I think they'll change their minds after they realize what is wrong with it. If it can't be repaired, then I get a replacement of equal value and ability, or, if they don't have a comparable model, a gift card in the amount of my purchase price. Which is pretty damn good.

What's not pretty damn good is Circuit City telling me the process will take 3-4 weeks. I helpfully pointed out that the warranty states that after 7 days they have to provide me with a loaner. The clerk balked at that, saying they no longer use that warranty plan (they replaced it with something I can only assume is drastically inferior and much more in their favor). So I had her call the manager, because my paperwork clearly stated what my rights were, and they are required to honor the warranty under the terms in which they sold it to me.

And so I WON. But I have to wait until Sunday to pick up the loaner.

Posted by Highwaygirl on January 3, 2005 09:36 AM to the category Day In the Life

Ain't it fun when the customer is right?

Posted by: mike at January 3, 2005 11:12 AM

I'm cheering you on from the bleechers in your warrenty issue cause! And ITA about the internet.

Posted by: lifeonhold at January 3, 2005 07:43 PM
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